The cell clinic recognizes the protection of personal information as an important social responsibility.
We comply with the Act on the Protection of Personal Information and all relevant laws and regulations, and handle personal information appropriately in accordance with the following policy.

1. Acquisition of Personal Information

We obtain personal information through lawful and fair means, after clearly specifying the purpose of use.

2.Purpose of Use

Personal information obtained from patients will be used only for the following purposes:

• Providing medical examinations, treatments, and related healthcare services
• Sending notifications regarding health check results and medical reports
• Confirming, changing, or canceling appointments
• Responding to inquiries and consultations
• Conducting patient experience surveys and service improvement analysis
• Responding to requests based on laws, regulations, or administrative procedures
• Any other purpose communicated in advance and agreed upon by the patient

 

3.Security Management Measures

We implement strict security measures to prevent unauthorized access, loss, destruction, falsification, or leakage of personal information.
We also conduct regular staff training to ensure appropriate handling of personal information.

4.Provision of Personal Information to Third Parties

We do not provide personal information to third parties without the patient’s consent, except where required by law.

5.Outsourcing of Personal Information Handling

In cases where personal information handling is outsourced to external service providers, we select contractors carefully and supervise them appropriately under contractual agreement.

6.Disclosure, Correction, and Deletion of Personal Information

If a patient requests disclosure, correction, deletion, or suspension of the use of their personal information, we will respond promptly and appropriately upon verifying the identity of the individual.

7.Continuous Improvement

We will regularly review and improve our privacy policy and management system to ensure ongoing protection of personal information.

8.Contact Information

For inquiries regarding this Privacy Policy or the handling of personal information, please contact:

The cell clinic
1F Noah Building, 3-2-12 Akasaka, Minato-ku, Tokyo, Japan
Tel: +81-3-5544-8200
Email: info@thecellclinic.or.jp

Enacted: August 1, 2025
Last Revised: August 1, 2025